Information Technology & Telecommunication Services

40 E. Huron Street (mailing address is 50 E. Huron)
Chicago, IL 60611
Toll free 800-545-2433 | Direct line 312-944-6780 | Fax 312-440-9374

Mission

The ITTS Department supports the technology services of ALA to its staff and membership by investigating new technology, providing training and support materials, and implementing hardware and software platforms that support ALA's Action and strategic direction goals.

Responsibilities

ITTS offers advice, support, and maintenance in the areas of:

Web Services
Network Services
Telecommunication Services
Project Management
Database Administration
Technical Training

Initiatives & Projects

Updates on our current projects and initatives can be found on the ITTS blog at http://itts.ala.org/news.

Popular Resources

Website Advisory Committee

Tech Support Wiki - http://techsupport.ala.org/index.php?title=Main_Page

Member Volunteer Resources

ALA is fortunate to have many member volunteers who add content to our website at www.ala.org. The Content Management System for our website is Serena Collage. Online Learning is available to train our member volunteer content managers in Collage - http://training.ala.org/a/collage

Learning Collage Wiki - http://training.ala.org/a/learningcollagewiki

Staff

Director, Information Technology & Telecommunication Services (ITTS)
Sherri Vanyek - svanyek@ala.org
(800) 545-2433, Ext. 2437
Responsible for the overall direction of ITTS.

Assistant Director
Tim Smith - tsmith@ala.org
(800) 545-2433, Ext. 5109
Areas of Responsibility: Association Management System software applications, database support, and support to the Director.

Computer Operations Manager
Jim Kanis - jkanis@ala.org
(800) 545-2433, Ext. 2462
Areas of Responsibility: Manage computer operations area, hardware & software issues, Sympa, Outlook mail accounts

Systems Project Manager
Irene Marquez - imarquez@ala.org
(800) 545-2433, Ext. 2465
Areas of Responsibility: Knowledge Management System, telephone system, ADP Payroll System

Senior Usability Officer
Louise Gruenberg - lgruenberg@ala.org
(800) 545-2433, Ext. 1395
Areas of Responsibility: Website usability and accessibility, feedback@ala.org, Google Analytics

Information Architecture & Usability Interns

Jan Carmichael, MLS
Dana Muvceski, MLS candidate

e-Learning Specialist
Sheila Joy - sjoy@ala.org
(800) 545-2433, Ext. 4210
Areas of Responsibility: Conducts internal and external training and creates eLearning materials to support same, Moodle administration

Web Design Specialist
Sean Bires - sbires@ala.org
(800) 545-2433, Ext. 5288
Areas of Responsibility: Collage help desk, maintenance, eLearning materials

Internet Development Specialist and Strategy Guide
Jenny Levine - jlevine@ala.org
(800) 545-2433, Ext. 2461
Areas of Responsibility: ALA Connect, blogs, wikis, implementation and integration of social networking systems, user interface issues

Internet Administrator
TBD
(800) 545-2433
Areas of Responsibility: TBD

Technical Service Specialist
Maribeth Chapman - mchapman@ala.org
(800) 545-2433, Ext. 4260
Areas of Responsibility: Hardware/software purchases, ALA mailing lists, Telephone changes, Outlook mail accounts